Terms of service

Terms of Service

§ 1 Scope

These terms apply to all orders placed by consumers via the SanftHalo online shop (sanfthalo.store). Deviating terms of the customer are not accepted.

§ 2 Contracting party

The purchase contract is concluded with the operator of SanftHalo named in the legal notice.

§ 3 Conclusion of contract

The presentation of products in the shop does not constitute a legally binding offer. By clicking “Place order” you submit a binding order. The contract is concluded when we confirm your order by email.

§ 4 Product information and safe use

SanftHalo is a protective halo for blind or visually impaired dogs: a flexible ring in front of the head touches obstacles first and gives your dog a gentle signal. The ring is deliberately flexible and not a rigid bumper; it cannot prevent every contact with obstacles and does not detect differences in height. Please note when using it:

  • Use only under supervision.
  • Remove for sleeping and when you're not at home.
  • Allow an adjustment period: short wearing sessions at first, with praise.
  • Check the fit regularly – two fingers should fit at the neck.
  • Remove immediately in case of chafing or restlessness.
  • Additionally secure stairs, pools and ponds, e.g. with safety gates.
  • SanftHalo does not replace a veterinary examination – please have vision loss checked.
  • Do not use for leashing or pulling.
  • Not a toy. Keep out of reach of children.

Choose the right size using the size chart in the shop (neck circumference and distance from neck to tip of nose). If you have questions about sizing, we're happy to help before you buy.

§ 5 Prices and payment

All prices are final prices in the currency shown in the shop (usually euros; Swiss francs in Switzerland). Shipping is free worldwide. The available payment methods are shown at checkout.

§ 6 Delivery

We deliver worldwide to the address you provide. We ship within 1–3 business days; delivery takes 5–15 business days. Further details can be found in our shipping information.

§ 7 Retention of title

The goods remain our property until paid in full.

§ 8 Right of withdrawal and guarantee

Our withdrawal policy applies to the statutory right of withdrawal. In addition, our voluntary guarantee applies: 90-day money-back guarantee: If SanftHalo doesn't help your dog or you're not satisfied, write to us within 90 days of receipt with your order number – you'll get your money back or a replacement if you prefer. No return of the goods is required for the guarantee. Your statutory rights remain unaffected.

§ 9 Warranty

Statutory warranty rights apply.

§ 10 Dispute resolution

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 11 Final provisions

Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected. Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.