Shipping policy

Shipping & Delivery

Shipping costs

Shipping is free for you – worldwide and always with tracking.

Delivery time

We ship within 1–3 business days; delivery takes 5–15 business days.

• Dispatch: within 1–3 business days of your order
• Delivery: 5–15 business days thereafter

During peak periods (e.g. before Christmas) there may be slight delays. If your parcel takes longer, just write to us – we'll take care of it.

Tracking

As soon as your order has been shipped, you'll receive an email with your tracking number so you can follow your parcel at any time.

Customs

As a rule, no additional customs or import fees apply. Should any unexpected fees be charged, please contact us before paying – we'll find a solution.

Notes on safe use

So that your dog accepts SanftHalo well and wears it safely, please note:

• Use only under supervision.
• Remove for sleeping and when you're not at home.
• Allow an adjustment period: short wearing sessions at first, with praise.
• Check the fit regularly – two fingers should fit at the neck.
• Remove immediately in case of chafing or restlessness.
• Additionally secure stairs, pools and ponds, e.g. with safety gates.
• SanftHalo does not replace a veterinary examination – please have vision loss checked.
• Do not use for leashing or pulling.
• Not a toy. Keep out of reach of children.

Questions?

Write to us any time at excelya812@gmail.com and please include your order number for questions about an order. We usually reply within 24 hours.